Terms & Conditions

These terms explain the rules for using the Sai platform and related services.

Using Sai

Sai provides caregiving support tools, alerts, device integrations, and related monitoring features intended to support families, caregivers, and organizations. Sai is not a substitute for emergency services, professional medical advice, diagnosis, or treatment.

Your responsibilities

You are responsible for providing accurate account information, maintaining the confidentiality of your login credentials, and using the platform in compliance with applicable laws and regulations.

Notifications and messages

By using Sai and providing your contact information, you agree that we may send you communications related to your account, caregiving alerts, safety notifications, system updates, and other service-related messages. Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages by replying STOP where supported.

Limits of alerts and medical support

Sai may generate alerts, insights, or reminders based on available data, but we do not guarantee detection of every event, condition, or emergency. If you believe someone is in immediate danger or requires urgent assistance, call emergency services immediately.

Devices and connections

Certain Sai features depend on connected devices, third-party services, network availability, and user configuration. Interruptions, delays, or device failures may affect service performance.

Services provided by other companies

Sai may rely on third-party providers, including communication and infrastructure providers such as Twilio, to operate portions of the service. Use of those services may also be subject to third-party terms and policies.

Limitation of liability

To the fullest extent permitted by law, Sai shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the platform or reliance on notifications, alerts, or related outputs.

Changes to these terms

We may update these Terms & Conditions from time to time. Continued use of the service after changes are posted constitutes acceptance of the updated terms.

Questions? Contact us

If you have any questions, please contact us at support@saicare.ai